Theoretical research in the quality management system in organizations

Abstract

Quality is an important aspect in achieving the success of an organization and fulfilling established objectives. It is a complex process that has emerged through the completion of three essential stages in quality engineering. This article includes theoretical elements alongside the evolution of the stages of the Quality Management System. According to the specialist J.M. Juran, the evolution of quality has three stages of quality engineering development. The first stage is represented by inspection and refers to providing quality products and services that meet customer requirements. The second stage is statistical process control. The third stage is represented by quality assurance, proposed by continuous improvement of the product or service provided. All three stages form the equivalent of total quality, which aims to efficiently satisfy customer requirements by involving all interested parties in this quality management system. Continuous improvement involves training personnel, suppliers, and customers. (Juran, 1986) For each stage, we have captured the theoretical stages, along with the important periods in its development over time.