Abstract:
In today's business environment, all companies strive to boost efficiency and productivity to save costs and time in their activities. Recognizing this necessity, it's crucial to have tools that assist management in making informed decisions and implementing actions to improve overall organizational performance and efficiency. Process mapping is one such tool that provides a clear understanding of company processes, enabling streamlined and effective workflows. The objective of this paper is to tackle a macro-level process mapping, specifically targeting the automotive industry and delving into various categories of processes within organizations. To enable a concrete application of process mapping methodology, the case study examines established practices within well-known companies in the automotive sector. Analysing and structuring the main processes of an organization through a process map lays the foundation for subsequent action plans to be implemented by the company's management. This process maps not only enhances decision-making capabilities but also identifies areas requiring improvement, fostering better communication between processes within the organization.